One frequent task that Schneider realized it could farm out to the machines was finding freight for customers or shippers who wanted to know the freight’s real-time location. Giving it to AI would free up customer service representatives, Stuelpner told Transport Dive. So Schneider made freight location upon request one of the first AI tasks. If customers or shippers contacted the carrier, and the AI detected it was a “where’s my freight?” question, the machines could answer within seconds.

Source: AI begins to take the wheel in trucking, from routing to driving | Transport Dive